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Millennium Seoul Hilton compulsorily collects minimum information required to provide services and related information to members. Information will be accessed:

  - When making a reservation for a guest room or at a restaurant in the hotel
  - When requesting an estimate for banquet or wedding services at the hotel
  - To secure communication channels to handle complaints and hotel announcements
  - To send email newsletters that inform members of upcoming events held at the hotel

None of the information given by the member is used for any other purposes than the above, and in case there is any change in the scope of information collection or in the purpose of information use, Millennium Seoul Hilton will seek the member’s consent in advance through e-mail or announcement on the website.

The Millennium Seoul Hilton Internet website collects required information such as name, address and phone number, and other optional information. Personal information collected under the member’s consent will be held and used while the membership is valid, but when the member withdraws from the website or loses membership eligibility, personal information will be immediately destroyed. However, this is not applicable in the following cases:

  - The information needs to be kept in accordance with commercial law or other regulations.
     a. Written contracts - 5 years
     b. Information pertaining to loan settlements - 5 years
     c. Information pertaining to complaints or disputes with customers - 3 years
     d. When the member has unused points - kept to to the end of the month following membership termination
  - The period of holding the personal information is announced or notified to the member in advance in accordance with Article 6 of Personal Information Security Guiding
     Principles of the Ministry of Information and Communication.

Millennium Seoul Hilton will use the member's personal information within the scope announced in ‘Collection and Use of Personal Information’ and ‘Period of Holding and Using the Personal Information', and will not use the information in ways that exceed this scope. Millennium Seoul Hilton will not give out personal information to other parties, organizations or in any way that is beyond the scope of the agreement. Millennium Seoul Hilton will do its best to ensure the information is not indiscreetly supplied to others against the original purposes of collection and use.

When membership is terminated, the member’s information will be permanently deleted from Millennium Seoul Hilton’s files. The method of deletion is as follows:

When a member terminates his/her membership, the member’s information is no longer required, and thus transferred to an auxilliary database where it will be stored for safekeeping according to commercial laws and regulations. After a period of time designated by those laws and regulations, the contents will be completely destroyed. At no time will the member’s personal information be used or accessed when stored in the auxilliary database.

A cookie is a small piece of data that the server sends to the user's browser. Used in the operation of the Millennium Seoul Hilton Hotel websites, it authorizes the member when he/she logs on to the website. Cookies are not saved on the member’s PC and are automatically deleted when the member logs out.
To block cookies:
(For Internet Explorer)
Tools menu -> Internet Options -> Personal information
Please note that cookies help facilitate navigation of the website. Browsing may be hindered if cookies are turned off.

The member agrees to provide information that is truthful and correct, and shall not use the service to do any illegal activity or other activity other than what the service was intented for. In case the member member violates this regulation, Millennium Seoul Hilton bears no responsibility; and if any legal actions are taken by a concerned authority, the member will be fully responsible.
The member is also responsible for keeping his/her password secure. Members must be careful not to give away their password or other security information.

Millennium Seoul Hilton does not send out any mailings unless it has been agreed upon by the member. Members who agree to receive mailings from the Millennium Seoul Hilton will receive newsletters and other information mailings.
  - In the event of email, Millennium Seoul Hilton is not required to state [Adverstisement] in the subject line. The subject line will only contain a brief summary of the contents.
  - At the end of each email sent, there will be contact information including the name of the sender, email address, telephone number and address. Members will be able to unsubscribe if they do not want to receive any further mailings.
  - For the convenience of the member, clear information on how to unsubscribe from receiving further mailings will be made available in both English and Korean.

Members will be able to request to have Millennium Seoul Hilton read, correct or delete the given personal information at anytime. If a member wants to change his/her personal information, Millennium Seoul Hilton will accommodate the member’s request after going through an identification process.

If a member has any complaints or comments regarding personal information security, the member may leave a message with the P.R. Director (02-317-3205) or call the hotline. Millennium Seoul Hilton will immediately take corrective actions and inform the member of the results.

  1. Millennium Seoul Hilton values the opinions of its members, and promises to sincerely address all queries and comments of members regarding the Millennium Seoul Hilton Hotel.
  2. Millennium Seoul Hilton has a customer service center, which customers can access by telephone for their convenience.
   Customer Service Center
       E-mail : webmaster@hilton.co.kr
       Telephone : 02-317-3013
       Fax : 02-754-2510
       Address : Millennium Seoul Hilton, 395, Namdaemunro 5-ga, Jung-gu, Seoul

  3. Phone counseling is available from 9:00 to 18:00 on weekdays (Monday ~ Friday)
  4. For counseling requests received by e-mail, fax or postal service, the Millennium Seoul Hilton Hotel will answer requests within 24 hours after receiving them. However, queries received after working hours or on weekends or public holidays may take longer as they will be addressed the next working day.
  5. If a member requires counseling about personal information security, the member can contact the Personal Information Infringement Report Center or Cyber Crime of Korean National Police Agency.
   Personal Information Infringement Report Center - http://www.cyberprivacy.or.kr
   Cyber Crime of Korean National Police Agency - http://www.police.go.kr
   Private Information Violations Report Center - http://www.cyberprivacy.or.kr
   Government Protect Mark Approval Association - http://www.privacymark.or.kr
   The Prosecutor General's Office - http://icic.sppo.go.kr

In accordance with Article 22-1 of the Personal Information Security Guiding Principle, Millennium Seoul Hilton designates the privacy manager as follows:

Name : Jungki Kim, Director of P.R. Department
Telephone: (02) 317-3205 (P.R. Department)
E-mail : mailto:jungki.kim@hilton.com

The contents of this policy are subject to change at anytime. In the event that the policy is changed in any way, notification will be made to the member at least 7 days prior to any changes taking place via a notice to be posted on the Millennium Seoul Hilton website.
The Privacy Policy will be in effect starting on October 15, 2008.